DHK91 Privacy Policy

1 Introduction

This Privacy Policy applies to all users of the DHK91 platform, including the DHK91 website at dhk91.xyz and the DHK91 mobile app. It explains how DHK91 collects, uses, stores, and protects your personal data when you interact with the platform in any way.

DHK91 is committed to handling personal data responsibly and transparently. We understand that players in Bangladesh want to know their information is safe and that it won't be misused. This policy is written in plain language so that you can understand exactly what happens to your data — without needing a legal background to follow it.

By registering on DHK91 or using the platform in any capacity, you acknowledge that you have read this Privacy Policy and that you consent to the data practices described here. If you do not agree with this policy, please do not use DHK91.

2 Data We Collect

DHK91 collects personal data in three main ways: data you provide directly when registering or using the platform, data generated automatically by your use of the platform, and data received from third-party payment providers when you make a transaction.

Data you provide directly:

• Full name as provided during registration.
• Mobile phone number used to create your DHK91 account.
• Date of birth, collected for age verification purposes.
• Payment method details (mobile banking number) used for deposits and withdrawals.
• Any information you provide when contacting DHK91 support.

Data collected automatically:

• Device type, operating system, and browser information.
• IP address and approximate geographic location.
• Session data including login times, pages visited, and time spent on the platform.
• Game activity data including bets placed, games played, and outcomes.
• Technical error logs used for platform debugging and improvement.

Data from payment providers:

• Transaction confirmation data from bKash, Nagad, and Rocket.
• Transaction reference numbers and timestamps.
• Transaction amounts in BDT.

3 How We Use Your Data

DHK91 uses the personal data it collects for the following specific purposes:

DHK91 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If a decision affecting your account is made based on automated analysis — such as a fraud flag — a member of the DHK91 team will review it before any action is taken.

4 Legal Basis for Processing

DHK91 processes your personal data on the following legal bases:

• Contract performance: Processing your registration data, managing your account, and handling transactions are necessary to fulfil the contract between you and DHK91.
• Legal obligation: DHK91 is required by law to collect and retain certain data for compliance purposes, including identity verification and transaction records.
• Legitimate interests: DHK91 processes certain data — such as device information and session logs — to protect the platform from fraud, maintain security, and improve the service. These interests do not override your privacy rights.
• Consent: Where DHK91 relies on your consent to process data — for example, for optional communications — you may withdraw that consent at any time by contacting support.

5 Data Sharing

DHK91 does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

• Payment providers: bKash, Nagad, and Rocket receive only the transaction data necessary to process your deposits and withdrawals. These providers have their own privacy policies that govern how they handle data on their end.
• Identity verification services: Where required, DHK91 may share identity data with third-party verification services to confirm your age and identity. These services are bound by strict confidentiality obligations.
• Legal authorities: DHK91 will disclose personal data to law enforcement or regulatory authorities when required to do so by law, court order, or other legal process. DHK91 will not disclose more data than is legally required in such circumstances.
• Service providers: DHK91 uses a small number of trusted third-party service providers — such as hosting and security providers — who may process data on our behalf. All such providers are contractually required to handle data securely and only for the purposes specified by DHK91.

6 Cookies and Tracking

DHK91 uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small text files stored on your device when you visit DHK91. They help us keep you logged in, remember your preferences, and understand how the platform is being used.

The types of cookies DHK91 uses:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of essential cookies without stopping use of the platform.
• Analytics cookies: Used to understand how players navigate DHK91 so we can improve the platform. Analytics data is aggregated and anonymised where possible.
• Preference cookies: Store your settings and preferences so you don't have to re-enter them each visit.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the DHK91 platform. DHK91 does not use third-party advertising cookies or tracking pixels for ad targeting.

7 Data Security

DHK91 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse. These measures include:

• SSL/TLS encryption for all data in transit between your device and DHK91 servers.
• Encryption of sensitive stored data including payment details and identity documents.
• Access controls that restrict which DHK91 staff can view personal data, based on their role and need.
• Regular security audits and vulnerability assessments of the DHK91 platform.
• Monitoring systems that detect and alert on suspicious access patterns or potential breaches.

While DHK91 takes data security seriously and applies industry-standard protections, no system is completely immune to security risks. In the event of a data breach that affects your personal data, DHK91 will notify affected users as required by applicable law and will take immediate steps to contain and remediate the breach.

8 Data Retention

DHK91 retains personal data only for as long as it is needed for the purpose it was collected, or as required by law. The following general retention periods apply:

When data reaches the end of its retention period, DHK91 securely deletes or anonymises it. Anonymised data — where all identifying information has been removed — may be retained for longer periods for statistical and platform improvement purposes.

9 Your Rights

As a DHK91 user, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data DHK91 holds about you at any time.
• Right to rectification: If any of your personal data held by DHK91 is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that DHK91 delete your personal data. This right is subject to legal retention requirements — some data must be kept for compliance reasons even after an account is closed.
• Right to restrict processing: In certain circumstances, you can request that DHK91 limit how your data is used while a dispute or review is ongoing.
• Right to data portability: You can request that DHK91 provide your personal data in a structured, commonly used format so you can transfer it to another service.
• Right to withdraw consent: Where DHK91 relies on your consent to process data, you can withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, contact DHK91 support at [email protected]. DHK91 will respond to data rights requests within a reasonable timeframe and will not charge a fee for standard requests.

10 Children's Privacy

DHK91 is strictly an 18+ platform. DHK91 does not knowingly collect personal data from anyone under the age of 18. If DHK91 discovers that personal data has been collected from a person under 18, that account will be immediately closed and all associated data will be deleted, with any deposits returned to the payment source.

If you believe that a person under 18 has registered on DHK91, please contact support immediately at [email protected] so the matter can be investigated and resolved promptly.

11 Changes to This Policy

DHK91 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When changes are made, the updated policy will be published on this page with a revised date at the top.

For changes that materially affect how your data is used, DHK91 will make reasonable efforts to notify registered users via the contact details on their account before the changes take effect. Continued use of DHK91 after a policy update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how DHK91 handles your personal data, please get in touch with the DHK91 support team. We are available 24 hours a day, seven days a week.

• Email: [email protected]
• Live Chat: Available on the DHK91 platform after login.

For questions about responsible gaming tools or self-exclusion, visit the Responsible Gaming page. For questions about account rules and obligations, refer to the Terms and Conditions page.